SHIPPING POLICY
Shipping Information
We deliver globally, working with trusted carriers to provide you with competitive rates, reliable service, and flexible options. Shipping timelines are subject to the unique nature and craftsmanship of the piece. Some pieces are made-to-order and can take up to 4 weeks to complete, while others are in stock and ready to ship within 48 hours.
Order Processing
Orders are processed and fulfilled between Monday to Friday. You will receive an email notification to confirm your order has been received, and another email notification letting you know that your order is on its way.
Delivery Times & Fees
Please note that delivery times may vary per item and brand, particularly for made-to-order items. This is inherent to the nature of slow fashion and sustainable pieces.
| Region | Flat Rate |
|---|---|
|
UK |
£25 |
|
EU |
£30 |
|
Americas & Canada |
£35 |
|
Rest of the World |
£40 |
|
Africa |
£10 |
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This number can be used to track your shipment via the carrier’s website.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Please check with your local customs office for more information on these charges.
Delivery Support
If you have any questions or need assistance with your delivery, feel free to reach out to our customer service team at admin@ahiahq.com. We’re here to help you with tracking, special requests, or any other shipping inquiries.